Skills
Bilingual customer support
Customer service
Case management
About the Role
Blink Health is a fast-growing healthcare technology company focused on making prescriptions more accessible and affordable. We’re looking for a Bilingual Customer Support Specialist to help patients and customers navigate our digital prescription experience with care, clarity, and speed.
Responsibilities
- Provide customer support in both English and a second language, ensuring accurate and empathetic communication
- Assist users with questions related to BlinkRx and Quick Save, including account and service guidance
- Resolve issues and escalate complex cases to the appropriate team when needed
- Maintain high-quality documentation of support interactions and outcomes
- Work with internal partners to improve the customer experience and reduce repeat issues
Requirements
- Fluency in English plus strong proficiency in a second language
- Customer support experience (healthcare or tech support is a plus)
- Excellent communication skills and comfort explaining processes clearly
- Strong attention to detail and ability to manage multiple requests
- Ability to work onsite in Pittsburgh, PA
Benefits
- Opportunity to support a mission-driven healthcare technology platform
- Collaborative team environment focused on continuous improvement
- Professional growth within a rapidly expanding company
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