Skills
Customer Service
Call Center Support
Data Entry
About the Role
Join EZPass as a Call Center Customer Service Representative supporting customers with account questions, application intake, and payment assistance. This role handles inbound calls and helps customers with accurate information and timely follow-up.
Responsibilities
- Answer incoming calls from existing customers regarding account information
- Provide information to potential customers
- Take new applications and process payments over the phone
- Document customer concerns, questions, and problems
- Update and change account holder information
- Complete basic data entry and coordinate follow-up mail as needed
Requirements
- Ability to pass required compliance steps, including a drug screen and background check
- Willingness to address any applicable EZPass fines identified at submission
- Strong customer service mindset and clear communication skills
- Comfort working in a call center environment with phone-based support
Compensation & Benefits
- $19 per hour
- Monday–Friday all-day shifts (exact hours communicated by OPM)
- Holiday pay
- PTO (Paid Time Off) accrual
- Opportunity to apply for work from home after 90 days on assignment
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