Skills
Customer service
Call center operations
Microsoft Office
About the Role
We’re hiring an immediate Call Center Representative to support clients with pension, healthcare, and financial information. This is an in-office role with a high-volume inbound call environment—start next week!
Responsibilities
- Answer and direct high-volume inbound calls from clients and customers
- Provide excellent customer service while fielding calls
- Collect and document customer information and call details in the database
- Support inquiries related to pension plans, disability, and healthcare/financial benefits
- Handle a large call volume (approximately 100–150 calls per day)
Requirements
- At least 1 year of call center or customer service experience
- Proficiency with Microsoft Office
- Typing speed of 35 WPM
- Comfort working in a fast-paced, high-volume call environment
Schedule & Location
- Monday–Friday, 11:00 AM–8:00 PM
- White Plains, NY — in office, not remote
Compensation
- $21/hour
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