Skills
Customer service
Order management
Microsoft Office
About the Role
We’re seeking a Customer Service Representative for an order management position in a B2B environment. In this role, you’ll be the key point of contact for customers—answering questions about products and services, supporting order-related inquiries, and helping resolve service or billing concerns.
Responsibilities
- Resolve customer service and billing complaints by coordinating actions such as exchanges, refunds, and bill adjustments.
- Reach out to customers to respond to inquiries and share updates on claim investigations and planned resolutions.
- Escalate unresolved issues to the appropriate internal teams for further investigation.
- Maintain accurate records of customer interactions, including inquiry details, complaints, comments, and steps taken to resolve them.
Requirements
- Proven customer service experience, ideally in an order management or B2B support setting.
- Proficiency with Microsoft Office.
Benefits
- Opportunity to support a B2B customer base and make an impact through timely, accurate resolutions.
- Professional growth in customer support and order management workflows.
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