Skills
Customer service
Scheduling and appointment coordination
Practice management software data entry
About the Role
Join our veterinary team as a Client Service Representative (CSR). You’ll be the first point of contact for pet parents, helping create a welcoming experience while supporting smooth day-to-day operations at our hospital.
Responsibilities
- Greet clients and deliver friendly, professional customer service
- Answer phones, schedule appointments, and collect patient medical history
- Process invoices, payments, and related billing tasks
- Confirm immunization and testing status for patients
- Coordinate with veterinarians and technicians about arrivals and treatment needs
- Assist with prescription fulfillment, food orders, and OTC product requests as directed
- Enter accurate information into the practice management software
- Support additional tasks as assigned
Requirements
- High school diploma or equivalent
- Veterinary or customer service experience preferred
- Strong communication and organizational skills
- Ability to lift 30–50 lbs.
Schedule
Monday–Thursday daytime weekdays. Location: Chattanooga, TN.
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