Skills
customer service
counter sales support
order and product information
About the Role
The Hope Group, a SunSource Company, is hiring a Counter Technician / Customer Service Associate to support customers with fluid power and motion control solutions. You’ll be the front-line point of contact, helping customers find the right parts and information while contributing to an efficient, service-focused counter experience.
Responsibilities
- Assist customers at the counter by answering questions and helping identify appropriate products
- Provide accurate order and product information to support customer needs
- Support day-to-day customer service activities in a fast-paced environment
- Coordinate with internal teams to ensure customer requests are handled correctly and promptly
Requirements
- Customer service experience (counter, retail, or service desk preferred)
- Strong communication and professional, helpful demeanor
- Ability to learn product information and respond accurately to inquiries
- Detail-oriented approach to orders and information
Benefits
- Opportunities to grow within a leading New England fluid power and motion control provider
- Supportive team environment focused on customer success
- Equal Employment Opportunity employer (M/F/V/D) with E-Verify participation
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