Skills
critical environment operations
data center operations
incident response
About the Role
Microsoft’s Cloud Operations & Innovation (CO+I) team delivers the infrastructure and foundational technologies that power online services including Bing, Office 365, Xbox, OneDrive, and Azure. As a Critical Environment Operations Specialist, you’ll help ensure the reliability and performance of critical environments that support Microsoft’s global customer base.
CO+I operates an expansive worldwide infrastructure, including a portfolio of data centers across multiple countries. The team includes subject matter experts who support services for billions of users and millions of businesses globally.
Responsibilities
- Monitor and support critical environment operations to maintain service reliability and performance
- Coordinate operational activities to ensure infrastructure readiness and stability
- Follow established procedures and escalation paths to address incidents and anomalies
- Partner with internal teams to support continuous improvement in operational practices
- Contribute to sustainability-focused initiatives related to critical environment performance
Requirements
- Experience supporting mission-critical facilities, infrastructure, or data center operations
- Strong understanding of critical environment systems and operational controls
- Ability to troubleshoot issues and work effectively under operational timelines
- Commitment to safety, compliance, and process adherence
- Excellent communication skills for cross-team collaboration and incident response
Benefits
- Training and development opportunities, including certifications
- Career growth support through internal programs and rotations
- Employee learning resources focused on diversity, inclusion, and professional development
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