Skills
Customer Service
Microsoft Office (Outlook)
German (C1)
About the Role
Join our online team as a Customer Service Associate, helping ensure a consistently high level of customer satisfaction across all Customer Care activities. You’ll be the point of contact that supports customers throughout their interactions and helps maintain a positive experience.
Responsibilities
- Support customers during Customer Care activities to maintain high satisfaction levels
- Handle customer requests and communication in a timely and professional manner
- Work closely with internal teams to ensure smooth service delivery
- Maintain confidentiality, accuracy, and reliability in daily operations
Requirements
- Strong command of Microsoft Office, especially Outlook
- Availability for shift work (8:00–00:00, Monday–Sunday and holidays) with 2 rest days
- Fluent Italian and German (spoken and written) at C1 level
- Preferably knowledge of English and/or French
- Strong interpersonal communication skills and a team-oriented mindset
- Confidentiality, flexibility, and attention to detail
- Experience in a similar role is preferred
Benefits
- 100% full-time, permanent contract
- Young and dynamic work environment
- Continuous training and professional growth opportunities
- Smart Working flexibility
- Work location: Lugano
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