Customer Service Chat Representative (Onsite)

About the Role

Join our team as a Customer Service Chat Representative, supporting customers through real-time chat. You’ll help resolve questions, troubleshoot issues, and ensure every conversation leaves customers feeling heard and supported.

Responsibilities

• Respond to customer inquiries via chat in a timely, friendly, and professional manner
• Assist with order, account, and product questions
• Troubleshoot basic issues and guide customers to the right next steps
• Document interactions accurately and escalate complex cases when needed
• Maintain a high standard of customer satisfaction and quality

Requirements

• Strong written communication skills and a helpful tone
• Comfort working in a fast-paced, high-volume support environment
• Basic problem-solving skills and attention to detail
• Ability to learn new tools and follow support processes

Benefits

• Supportive team environment
• Opportunity to build customer service and support experience
• Training and guidance to help you succeed in the role

Note: When applying, please mention the word SCENIC and tag RNTQuMTc0LjIzMi4xNzA= to confirm you’ve read the posting.