Data Engineer (Java) — Integrations Engineer | Hybrid | Palo Alto, CA

About the Role

We’re looking for an experienced Data Engineer (Java) to design and implement integrations between our customer support platform and SAP systems. In this role, you’ll build reliable, scalable data flows that power helpdesk, CRM, and content management capabilities.

Responsibilities

• Design and develop SAP integrations using established integration patterns across Helpdesk, CRM, and Content Management
• Build APIs and connectors to retrieve support tickets, customer data, and knowledge articles from SAP Service Cloud, SAP CRM, and related modules
• Implement data synchronization mechanisms to support real-time or near-real-time data availability
• Create and maintain integration documentation, including API specifications and data flow diagrams
• Work with SAP interfaces and protocols to extract, transform, and deliver data to downstream systems

Requirements

• Strong Java experience focused on integration and data engineering
• Hands-on experience with SAP integration technologies and/or data extraction methods
• Familiarity with common SAP/API approaches such as REST, OData, SOAP, BAPIs, and RFCs
• Proven ability to design scalable data pipelines and maintain reliable data flows
• Clear communication skills for producing technical documentation and diagrams

Benefits

• Opportunity to work on mission-critical customer support and CRM data integrations
• Collaborate with cross-functional teams to improve data availability and system reliability
• Use modern engineering practices to deliver scalable integration solutions