Skills
Dispute investigation
Risk operations
Customer case management
About the Role
SpaceXAI’s Money is looking for a Dispute Analyst to support our Risk Operations team by investigating and resolving customer disputes. In this hands-on, high-ownership environment, you’ll help protect customer experience while contributing directly to our mission.
Responsibilities
- Investigate customer disputes and gather relevant information to determine appropriate outcomes
- Review transaction details and supporting documentation to assess case merit
- Work cross-functionally to drive timely resolution and reduce repeat issues
- Maintain clear, accurate case notes so decisions are easy to understand and reproduce
- Communicate findings concisely with teammates and stakeholders
Requirements
- Strong prioritization skills and the ability to work effectively in a fast-moving environment
- Excellent written and verbal communication with attention to clarity and accuracy
- Comfort working with details, patterns, and ambiguity during investigations
- Hands-on mindset with a strong sense of ownership and follow-through
Benefits
- Small, motivated team with a flat structure and high impact work
- Opportunities to take initiative and grow into leadership through consistent delivery
- Engineering-excellence culture focused on continuous improvement
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