Founding CSM for Law Schools | Early-Stage Customer Success (Onsite, San Francisco)

About the Role

Harvey is transforming how legal and professional services operate by combining advanced AI, an enterprise-grade platform, and deep domain expertise. We’re looking for a founding Customer Success Manager (CSM) to help law schools adopt and expand Harvey’s impact—turning early momentum into long-term customer outcomes.

This is a rare opportunity to build a generational company at an inflection point. With 1,500+ customers across 60+ countries and strong investor support, you’ll play a direct role in defining how we support customers in a rapidly evolving space.

Responsibilities

• Own the customer success strategy for law school accounts from onboarding through expansion
• Partner closely with stakeholders to understand goals, adoption drivers, and success metrics
• Guide customers through implementation best practices and ensure smooth rollout
• Identify risks early and coordinate actions to maintain health and renewals
• Collect feedback from customers and translate it into actionable improvements for product and internal teams
• Support scalable processes for customer lifecycle management as the team grows

Requirements

• Proven experience in customer success, account management, or a client-facing role
• Strong ability to build relationships with academic or institutional stakeholders
• Comfort working in a fast-moving startup environment with high ownership expectations
• Excellent communication skills, including presenting plans and progress clearly
• Analytical mindset to track adoption, engagement, and outcomes

Benefits

• Opportunity to shape a new category and scale with a high-growth team
• Support from world-class investors and a product-market-fit organization
• Culture focused on decisiveness, simplicity, and continuous improvement
• Personal and professional growth in a role with meaningful ownership