Front End Lead Clerk (Retail Operations) – Onsite

About the Role

As a Front End Lead Clerk, you’ll support day-to-day operations for the Front End department while helping drive a safe, efficient, and welcoming customer experience. You’ll model the company’s core values—respect, honesty, integrity, diversity, inclusion, and safety—while partnering with supervisors and managers to improve results across the store.

Responsibilities

• Support Front End operations, including customer service standards, policies, processes, and procedures
• Identify opportunities to improve Front End, Customer Service Center, and Accounting workflows
• Help design a cleaner, more efficient working environment for Front End, Customer Service, and Accounting teams
• Monitor and improve key retail performance metrics such as Shopping Experience Progress Report, Customer Tracker, Associate Tracker, cash over/short, and other evaluation tools
• Provide training, ongoing support, and follow-up for Key Retailing initiatives
• Coach and train the Customer Service Manager and Front End supervisors
• Ensure safe, effective, and consistent customer service across the department

Requirements

• Experience leading or coordinating front-end/customer service operations in a retail setting
• Strong coaching and training skills
• Comfort working with performance tracking, audits, and measurement reporting
• Commitment to safety and adherence to established policies and procedures

Benefits

• Opportunity to grow into higher responsibility within retail operations
• Supportive team culture focused on values and safety