Skills
Customer Service
Retail Operations
Computer Assisted Ordering (CAO)
About the Role
As a Grocery Assistant Department Leader, you’ll support the Department Manager in running daily operations for the grocery department. This role focuses on staffing, training, production, and customer service—while helping drive sales and profitability safely and ethically.
Responsibilities
- Assist the Department Manager with planning daily work, meeting staffing needs, and training associates to deliver fast, courteous service
- Schedule associates and help coordinate coverage to ensure consistent customer support
- Handle customer and team member feedback, questions, complaints, and requests in a calm, professional, and tactful manner
- Respond to incidents and accidents promptly while following store procedures
- Use Computer Assisted Ordering (CAO) to order appropriate quantities of merchandise and supplies
- Support accurate receiving and accounting of products and supplies in line with company standards
Requirements
- Experience in retail grocery operations or a related customer-focused environment
- Strong communication and customer service skills
- Ability to support scheduling, training, and day-to-day team coordination
- Comfort using ordering/retail systems such as CAO
- Commitment to safety, integrity, and company core values
Benefits
- Opportunity to grow into department leadership with hands-on training and support
- Team-focused culture grounded in respect, honesty, integrity, diversity, inclusion, and safety
- Competitive compensation and benefits package (details provided during hiring)
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