Skills
Customer service
Import/export documentation
Shipment tracking
About the Role
Join our logistics and import operations team as an Import Customer Service Coordinator (Admin). In this fully onsite role, you’ll support the import process end-to-end by coordinating documentation, communicating with customers, and helping keep shipments on track. This position is ideal for someone who enjoys fast-paced coordination and takes pride in accurate, compliant work.
Responsibilities
- Coordinate import documentation and support the overall shipment workflow
- Communicate with customers to confirm details, provide updates, and resolve questions
- Track shipments and monitor progress to ensure timely movement
- Support compliance by helping maintain accurate records related to import requirements
- Handle multiple priorities while maintaining a high level of attention to detail
Requirements
- Customer service experience and strong administrative support skills
- Background or exposure to logistics, transportation, import/export operations, or supply chain
- Comfort working onsite in a Monday–Friday schedule (8:00 AM–5:00 PM)
- Strong organization, proactive communication, and ability to manage competing priorities
Benefits
- Contract-to-hire opportunity after 6 months
- Onsite work environment in Baltimore, MD
- $20.00/hour pay rate
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