Skills
Tier 1 Help Desk Support
Troubleshooting
Ticketing Systems
About the Role
As an IT Help Desk Analyst, you’ll be the first point of contact for employees seeking technical assistance across the organization. In a network-heavy environment with complex data, multiple facilities, and a distributed workforce, you’ll help reduce downtime by delivering fast, friendly, and effective support.
Responsibilities
- Provide Tier I support for hardware, software, network connectivity, and common application issues.
- Receive, log, prioritize, and resolve help desk requests through phone, email, chat, Teams, and in-person support.
- Support employee onboarding and offboarding, including account provisioning and workstation/peripheral setup.
- Troubleshoot and assist with timely resolution of IT problems to keep users productive.
Requirements
- Experience delivering customer-focused technical support (Tier 1/help desk preferred).
- Strong troubleshooting skills across common hardware, software, and connectivity issues.
- Comfort working with tickets and prioritizing requests to meet service expectations.
Benefits
- Opportunity to support a dynamic IT environment and collaborate with internal teams.
- Gain hands-on experience supporting both local and remote users.
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