Skills
IT service desk support
Troubleshooting
Ticketing systems
About the Role
Everfox (formerly Forcepoint Federal) is seeking an IT Service Desk Technician to support mission-critical users and help keep technology running smoothly. In this role, you’ll be the first point of contact for technical issues and requests, ensuring timely, accurate support in a fast-paced environment.
Responsibilities
- Provide end-user support via ticketing and other support channels
- Diagnose and troubleshoot hardware, software, and connectivity issues
- Log, track, and resolve incidents while maintaining clear documentation
- Escalate complex issues to the appropriate teams with relevant details
- Assist with device setup, basic configurations, and user access support
- Collaborate with IT and security stakeholders to support operational needs
Requirements
- Experience in a service desk or IT support environment
- Strong troubleshooting skills across common desktop and network issues
- Comfort using ticketing systems and maintaining accurate case notes
- Solid communication skills with the ability to explain technical topics clearly
- Ability to follow procedures and work effectively in a security-conscious environment
Benefits
- Opportunity to support high-assurance cybersecurity and critical missions
- Collaborative team environment with a proactive IT culture
- Professional growth in a defense-grade technology setting
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