Skills
IT support
help desk ticketing
troubleshooting
About the Role
Habitat Health is expanding its mission-driven care model and is seeking an IT Support Analyst to help keep our technology running smoothly. In this role, you’ll support internal users and contribute to a reliable, secure IT environment that enables high-quality care for older adults.
Responsibilities
- Provide day-to-day technical support for end users, troubleshooting hardware, software, and connectivity issues
- Respond to help desk requests, prioritize tickets, and ensure timely resolution
- Assist with user onboarding and offboarding, including account setup and access management
- Support routine system maintenance and coordinate with other teams when issues require escalation
- Maintain accurate documentation of common issues, resolutions, and support procedures
Requirements
- Experience in IT support or help desk environments
- Strong troubleshooting skills across common desktop, network, and application issues
- Comfort working with identity/access tools (e.g., Active Directory or similar)
- Clear communication skills and a customer-focused mindset
- Basic understanding of cybersecurity best practices
Benefits
- Work with a mission-driven healthcare organization
- Opportunity to contribute to technology that supports older adults and caregivers
- Supportive team environment with room to grow
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