Marketing & Resident Experience Specialist (Leasing) - Full-Time | Seattle, WA

About the Role

American Campus Communities is looking for a proactive Marketing and Resident Experience Specialist to support revenue growth by combining strategic marketing with hands-on leasing. In this role, you’ll help prospective residents find the right home and ensure current residents feel welcomed through engaging experiences and community events.

Responsibilities

• Drive occupancy and revenue by executing marketing initiatives and delivering exceptional customer service.
• Manage the leasing workflow for prospective residents, including handling appointments, leads, tours, and maintaining model/show rooms.
• Provide informative, engaging property tours and guide prospects through next steps.
• Complete prospect and future resident follow-up to support conversion and long-term retention.

Requirements

• Proven experience in customer-facing roles with strong communication and service skills.
• Comfort coordinating leasing activities such as tours, lead follow-up, and resident onboarding.
• Ability to create a positive resident experience and contribute to a welcoming community environment.

Benefits

• Opportunity to impact resident satisfaction, occupancy, and retention.
• Collaborative team environment focused on delivering an exceptional living experience.