Mortgage Loan Processor (Senior) - Remote

About the Role

Granite Bank is seeking an experienced Mortgage Loan Processor to manage mortgage applications from start to closing. You’ll verify borrower information, support regulatory compliance, and keep the workflow moving by coordinating with loan officers, borrowers, and the underwriter.

Responsibilities

• Process home loan applications end-to-end, including requesting and tracking missing documents from customers and third parties
• Provide excellent customer service by delivering timely updates and maintaining a consistent borrower experience
• Complete transaction reviews and ensure application files are accurate and complete
• Review documentation, identify gaps, and obtain required information to keep loans moving
• Prepare files for underwriting review while following underwriting guidelines and published policies
• Manage your pipeline to meet anticipated closing dates and internal service level expectations
• Serve as an escalation resource for loan officers, offering guidance and troubleshooting support
• Collaborate with peers, partners, and managers to resolve issues and achieve team goals

Requirements

• 5+ years of mortgage loan processing experience in a mortgage setting
• Proven proactive problem-solving skills, including experience resolving customer concerns
• Ability to independently manage workload and meet performance expectations
• Experience with Encompass system is preferred
• Strong data organization and interpretation skills
• Comfort working across multiple computer screens and communicating by phone
• Excellent attention to detail and accuracy
• Strong verbal, written, and interpersonal communication skills

Benefits

• Full-time, remote role with competitive hourly pay
• Join a growth-focused community bank with a team-first culture
• Opportunity to support customers in achieving homeownership goals