Skills
Nurse triage
HIPAA compliance
Call center operations
About the Role
Call 4 Health is seeking a Nurse Manager to lead our Nurse Triage team and oversee daily call center operations. In this role, you’ll ensure high-quality patient care, support clinical compliance, and help the team perform at a high level while delivering an excellent patient experience through telehealth.
Responsibilities
- Manage day-to-day operations of the medical call center, ensuring efficient workflows and adherence to company policies
- Set and execute operational strategies to improve service quality and patient/client satisfaction
- Track KPIs and ensure team performance meets service level agreements (SLAs)
- Partner with IT and technical teams to keep call center systems running smoothly and troubleshoot issues
- Ensure triage protocols are followed to route patients to the appropriate level of care
- Lead, mentor, and supervise nurses and support staff, including training and professional development
- Manage schedules to maintain adequate coverage for call volume demands
- Conduct performance evaluations, provide feedback, and implement corrective actions when needed
- Monitor calls and interactions for quality, compliance, and patient satisfaction
- Handle patient escalations and complaints in a timely, professional manner
- Maintain HIPAA and healthcare regulatory compliance and report performance and operational insights to leadership
Requirements
- Active Registered Nurse (RN) license
- BSN required; MSN or MHA preferred
- Minimum 5 years of triage experience, including at least 2 years in a leadership or managerial role
- Telehealth experience preferred
- Strong leadership, communication, and conflict-resolution skills
- Experience with call center technology, electronic medical records (EMRs), and telehealth platforms
- Ability to analyze data, monitor metrics, and drive continuous improvement
- Strong knowledge of HIPAA compliance and best practices in patient care
Benefits
- Competitive salary with performance-based incentives
- Health, dental, and vision insurance
- Paid time off (PTO) and holidays
- Retirement plan options
- Fully remote work environment
This job was curated and enriched by FindJobHere to help your search. Apply on the original website: remoteOK.com.
Learn how it works.