Skills
Customer service
Outbound calling
Multi-channel communication
About the Role
Flow Automotive is growing its Customer Relationship Center (CRC) in downtown Winston-Salem, supporting 54 dealerships and 26 brands across North Carolina and Virginia. As an Outbound Customer Service Agent, you’ll help customers by reaching out through phone, email, chat, and text while delivering a high level of professionalism and care.
Responsibilities
- Provide outstanding customer service across multiple channels, including outbound/inbound calls, chat, text, and email
- Contact Flow customers to share timely updates related to recalls and retention
- Assist with customer questions and guide next steps with accuracy and empathy
- Follow established processes to ensure a consistent customer experience
Requirements
- Customer-focused mindset with strong communication skills
- Comfort working in a fast-paced, call-center style environment
- Prior experience in hospitality, retail, tech support, or customer service is a plus
- Ability to learn and apply new tools and workflows during paid training
Benefits
- Paid training to help you succeed in the role
- Opportunity to work with an industry-leading automotive retail team
- Supportive environment focused on professionalism and customer care
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