Skills
Customer Service
Hotel Reservations
Guest Registration
About the Role
Join our team at Harrah’s Atlantic City as a Part-Time Guest Services Representative. You’ll deliver consistently excellent service by creating a welcoming, upbeat experience for every guest—from arrival to departure.
Responsibilities
- Provide friendly, warm greetings and maintain a positive, enthusiastic guest experience
- Anticipate guest needs and deliver fast, accurate service
- Ensure guest satisfaction by addressing service issues and resolving breakdowns quickly
- Process hotel reservations, assign rooms, and register guests
- Prepare sales and hotel packages, including ordering, banking, and reconciling coupons
- Coordinate check-in and check-out timing with relevant teams
- Promote Caesars Rewards and encourage guests to sign up for membership
- Offer a courteous farewell and thank guests for visiting
Requirements
- Proven customer service skills with a friendly, positive attitude
- Ability to handle reservations and guest registration accurately
- Strong problem-solving skills to resolve service concerns
- Comfort promoting loyalty programs (Caesars Rewards)
- Reliability and readiness to follow daily updates and procedures
Benefits
- Part-time schedule with hourly pay
- Opportunity to work in a fast-paced hospitality environment
- Guest-facing role with meaningful impact on customer experience
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