Skills
Patient call triage
Inbound call handling
Customer service
About the Role
We’re seeking a Patient Access Coordinator to support patients by managing incoming phone calls and helping route requests quickly and accurately. This is a remote role focused on call triage and timely customer service across the organization.
Responsibilities
- Answer inbound calls in a fast-paced environment while maintaining professionalism and care.
- Serve as the first point of contact for patients seeking assistance.
- Triage calls and route needs appropriately to ensure timely follow-up.
- Support performance goals such as call volume, average handle time, schedule adherence, call quality, and abandon rate.
Requirements
- Strong phone-based customer service skills with a patient-centered mindset.
- Ability to manage call flow and prioritize requests in a high-volume environment.
- Reliable remote work habits and comfort working independently.
Benefits
- Remote work opportunity.
- Supportive team environment focused on patient access and service excellence.
Note: Due to the high volume of applicants, we’re not able to provide individual application updates. If selected for an interview, we will contact you directly.
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