Patient Care Specialist (Entry-Level) - Remote Call Center (Full-Time, EST)

About the Role

Join our remote call center team supporting large hospital networks across the United States. As a Patient Care Specialist, you’ll answer inbound calls during daytime Eastern Time (EST) shifts while providing professional telephone support, messaging, and alerts for physicians and medical facilities.

Responsibilities

• Handle 80–120 inbound calls per day in a timely, professional manner
• Follow established communication prompts and workflows
• Determine caller needs, clarify details, research issues, and provide solutions or appropriate alternatives
• Build positive, sustainable relationships through excellent customer service
• Document call details clearly in the call center database
• Meet individual and team qualitative and quantitative performance targets

Requirements

• Medical terminology knowledge and experience (hands-on or clerical)
• Typing speed of at least 30 WPM (testing required)
• Strong phone communication skills with active listening
• Professional computer skills and reliable internet
• Quiet, dedicated workspace suitable for a fast-paced environment
• Preferred: familiarity with EMR systems and practices
• Internet requirements: Ethernet hardwire preferred; Ping < 15; Download > 50 Mbps; Upload > 10 Mbps

Benefits

• 401(k)
• Health, dental, and vision insurance
• Employee assistance program
• Paid time off
• Referral program
• Monthly bonus program with eligibility for up to 15%