Skills
Product messaging
Sales enablement
Customer research
About the Role
Notch is building AI agents that handle customer support end-to-end—helping teams resolve issues instead of simply deflecting tickets. As we scale, we’re looking for a Product Marketing teammate to sharpen how we communicate our product value, support sales with strong messaging, and turn customer insights into clear stories.
Responsibilities
- Develop and continuously improve product messaging and value propositions for priority use cases
- Create customer-facing materials including one-pagers, product overviews, case studies, and website copy
- Build and maintain sales enablement assets such as pitch decks, FAQs, battlecards, and product sheets
- Help support product launches by contributing to launch messaging and related collateral
- Conduct customer and market research to identify what resonates and where messaging can evolve
Requirements
- Experience in product marketing, go-to-market messaging, or a closely related role
- Strong writing and editing skills with the ability to translate complex ideas into customer-friendly narratives
- Comfort collaborating cross-functionally with product, sales, and customer teams
- Ability to synthesize research and feedback into actionable messaging improvements
Benefits
- Opportunity to work on high-impact AI products for support teams
- Fast-moving environment with room to shape messaging as the company grows
- Collaborative team focused on customer outcomes
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