Product Specialist (Entry-Level) | Remote | Rotational Shifts

About the Role

As a Product Specialist, you’ll be the first point of contact for our customers. You’ll help ensure they get the support and guidance they need to succeed with PriceLabs, while helping us raise the bar on service quality. This is an entry-level role in our B2B SaaS environment—ideal if you’re looking to build a strong foundation and grow into non-technical career paths across the business.

Responsibilities

• Serve as the primary communication channel for customers and address product-related questions
• Provide timely, high-quality support that improves customer outcomes
• Identify customer needs and share insights with internal teams to improve the product experience
• Collaborate with cross-functional teams to ensure issues are resolved effectively
• Work rotating shifts to support customers across time zones

Requirements

• Interest in B2B SaaS and a strong customer-first mindset
• Ability to learn product details quickly and communicate clearly
• Comfort working in a rotational shift schedule
• Strong problem-solving skills and attention to detail
• Excellent written communication

Benefits

• Entry-level opportunity with clear paths to grow into roles across Sales & Success, Marketing, Data Science, and more
• Remote work flexibility
• Supportive environment focused on service excellence