Skills
Technical troubleshooting
API integrations
Customer support engineering
About the Role
Alloy is building solutions that help financial companies reduce identity-related risk while improving fraud prevention, credit outcomes, and compliance confidence. As a Senior Technical Support Engineer, you’ll help customers successfully deploy and operate Alloy products by resolving complex technical issues and partnering closely with internal teams.
Responsibilities
- Troubleshoot and resolve advanced customer technical problems across integrations and production environments
- Investigate issues end-to-end, reproduce problems, and drive them to timely resolution
- Collaborate with engineering and product teams to identify root causes and improve reliability
- Provide clear, customer-friendly updates and technical documentation for recurring issues
- Assist in improving support processes, tooling, and knowledge base content
Requirements
- Experience in a technical support, systems, or customer-facing engineering role
- Strong debugging and problem-solving skills in complex technical environments
- Working knowledge of APIs and common web/service integration patterns
- Comfort communicating technical findings to both technical and non-technical stakeholders
- Ability to manage multiple priorities in a fast-paced, customer-driven setting
Benefits
- Opportunity to work with leading financial institutions and fintech teams
- Collaborative culture aligned to values like speed, boldness, and inclusion
- Recognition as a top workplace (Inc. and Forbes lists)
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