Skills
technical account management
software and cloud systems
customer success
About the Role
Axon is seeking a Software Technical Account Manager who will serve as a trusted partner to law enforcement agencies. This role is focused on owning customer relationships, supporting successful deployments, and driving measurable outcomes as adoption and usage evolve.
Responsibilities
- Act as the primary point of contact for assigned agencies, building long-term trust and alignment
- Own deployment success by coordinating technical onboarding, rollout activities, and ongoing support
- Monitor customer health signals and respond quickly when issues escalate
- Identify adoption blockers and drive resolution through collaboration with internal teams
- Partner with stakeholders to ensure customer needs are translated into effective solutions
Requirements
- Experience in technical account management, customer success, or a related customer-facing technical role
- Strong understanding of software and cloud-based systems
- Ability to troubleshoot customer issues and coordinate cross-functional responses
- Excellent communication skills with the ability to influence and build credibility
- Comfort working in a fast-paced environment with ownership of outcomes
Benefits
- Opportunity to contribute to a mission that protects life and supports public safety
- Support for professional growth in a challenging, meaningful environment
- Collaborative culture focused on candor, care, and continuous improvement
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