Skills
Dispute management
Payments operations
Client consulting
About the Role
Visa Dispute Optimization (VDO) is an external-facing consulting team within Visa’s Client Services organization. As a Senior Consultant for LAC, you’ll lead and grow Visa’s dispute consulting program, helping clients improve how disputes are managed and resolved across the region.
Responsibilities
- Manage the Visa Dispute Optimization (VDO) consulting program for LAC stakeholders
- Develop and deliver consulting support to improve dispute workflows and outcomes
- Build and maintain relationships with client and partner teams to drive program adoption
- Contribute to program enhancements through insights, reporting, and continuous improvement
- Support internal coordination across Client Services to ensure consistent delivery
Requirements
- Experience in dispute management, payments operations, or related client consulting
- Strong stakeholder management and ability to work effectively with external teams
- Analytical mindset to identify issues, propose improvements, and measure impact
- Excellent communication skills for presenting recommendations and program updates
- Comfort working in a fast-paced, global environment
Benefits
- Opportunity to create impact at scale across payments and dispute resolution
- Professional growth through challenging projects and cross-functional collaboration
- Work that supports the broader mission of helping people pay and be paid with confidence
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