Subscription Support Specialist (Customer Support) - Full-Time, Onsite (Denver, GA)

About the Role

Procare Solutions is seeking a Subscription Support Specialist to be the main point of contact for subscription billing questions. In this role, you’ll help customers get accurate, timely resolutions while supporting a service experience built on trust and reliability.

Responsibilities

• Serve as the primary contact for subscription billing inquiries and support requests
• Investigate billing issues to ensure accurate outcomes for customers
• Provide clear, timely communication to help customers understand next steps
• Coordinate with internal teams as needed to resolve subscription-related concerns
• Maintain organized records of customer interactions and resolutions

Requirements

• Experience in customer support, billing support, or a related service role
• Strong attention to detail and ability to troubleshoot billing issues
• Clear written and verbal communication skills
• Comfort working with customer accounts and support workflows

Benefits

• Opportunity to support early childhood education and childcare professionals
• Join a company with 30+ years of experience and a strong customer base
• Collaborative team environment focused on customer outcomes