Skills
Customer Success
Technical Account Management
Software Deployments
About the Role
Axon is seeking a Technical Account Manager to serve as a trusted partner to law enforcement agencies. This role is customer-embedded, focused on building long-term relationships, supporting deployments, and ensuring successful outcomes for Axon’s software and connected solutions.
Responsibilities
- Own the customer relationship and serve as the primary point of contact for technical and operational needs
- Drive successful deployments and adoption, removing blockers as they arise
- Respond quickly when issues escalate, coordinating the right internal resources to keep progress moving
- Monitor customer health and engagement to prevent stalling and support continuous improvement
- Collaborate across Axon teams to align solutions, timelines, and customer expectations
Requirements
- Experience managing technical customer relationships in a software or technology environment
- Strong troubleshooting and issue-resolution skills, with the ability to manage escalations
- Comfort working with deployments, adoption workflows, and customer success metrics
- Excellent communication skills and a customer-first mindset
Benefits
- Mission-driven work helping protect life and support public safety
- Ownership-focused culture with opportunities to learn and grow
- Supportive, fast-paced environment with cross-functional collaboration
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