Skills
Help Desk Support
Hardware/Software Troubleshooting
POS Support
About the Role
Join our Enterprise Help Desk as a Technical Support Analyst, the first point of contact for information systems users. You’ll help troubleshoot everyday hardware and software issues, including support for Point of Sale (POS) and end-user systems across field locations and distribution centers nationwide.
Responsibilities
- Provide first-level support for routine hardware/software problems and user questions
- Troubleshoot POS and end-user support (EUS) issues, including LAN/WAN connectivity concerns
- Identify recurring trends in hardware, software, or systems problems to improve support outcomes
- Document reported issues, resolutions, and new solutions in Enterprise Help Desk (EHD) tools for future reference
- Follow up with users to ensure problems are resolved and systems are functioning properly
Requirements
- Experience providing help desk or technical support for end-user systems
- Strong troubleshooting skills for common hardware and software issues
- Ability to work directly with users to answer questions and guide resolution steps
- Comfort supporting POS-related environments and networking concepts (LAN/WAN)
- Proficiency using ticketing/knowledge tools to document support activities
Benefits
- Opportunity to support a national network of locations and improve user experience
- Structured documentation and knowledge-sharing to strengthen long-term support effectiveness
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