Skills
Customer Support
Technical Troubleshooting
Case Management
About the Role
Smartsheet is looking for a Technical Support Specialist II focused on Governance to help customers succeed with our platform. In this role, you’ll be part of a global support organization and serve as a first-line resource for technical guidance, troubleshooting, and service excellence.
Responsibilities
- Provide timely, high-quality technical support to customers across governance-related needs
- Maintain strong service standards by managing cases effectively and ensuring clear communication
- Collaborate with teammates worldwide to resolve issues and share learnings
- Contribute to support team projects that improve processes, documentation, and customer outcomes
Requirements
- Experience delivering customer-focused technical support
- Strong problem-solving skills and attention to detail
- Ability to work effectively with a global team and support diverse customer environments
Benefits
- Opportunity to support a leading work management platform
- Collaborative team environment with global partners
- Professional growth through ongoing support and enablement
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