Skills
Customer Support
Troubleshooting
Ticketing Systems
About the Role
Oddball is seeking a Tier 1 Support Specialist to join our VA.gov Platform team. In this role, you’ll be the first point of contact supporting Veterans and their families by helping keep the platform stable, reliable, and accessible.
Responsibilities
- Respond to support requests through a ticketing system, email, or chat
- Troubleshoot and resolve Tier 1 issues related to account access, site functionality, and general platform questions
- Document incidents, track progress, and provide timely updates to stakeholders
- Escalate more complex problems to the appropriate teams and assist with follow-up
Requirements
- Experience providing first-line customer or technical support
- Strong troubleshooting and problem-solving skills
- Comfort documenting work clearly and communicating status updates
Benefits
- Opportunity to make an impact in the federal space
- Supportive environment focused on learning and growth
- Work with a mission-driven team building quality software
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