Skills
Customer Support
Phone and Chat Support
Troubleshooting
About the Role
Join a fast-paced support team for a leading global streaming platform as a Viewer Experience Advocate. You’ll assist viewers with questions and troubleshooting through phone and chat, helping ensure a smooth streaming experience.
This role starts 100% onsite for the first 90 days. After conversion, eligible employees may transition to remote work. Candidates must be local within 30 miles of San Antonio, TX 78229.
Responsibilities
- Answer inbound viewer inquiries by phone and chat
- Provide troubleshooting guidance and resolve common streaming issues
- Deliver accurate information and maintain a high standard of customer service
- Handle a high volume of requests while staying calm and professional
- Document interactions and follow support processes
Requirements
- Previous customer service experience (call center or similar preferred)
- Strong communication skills with a customer-first mindset
- Ability to work effectively in a high-volume, fast-paced environment
- Reliable performance while onsite during the first 90 days
- Must be local within 30 miles of San Antonio, TX 78229
Benefits
- Hourly pay: $17.75/hour
- Onsite onboarding for the first 90 days, with potential remote eligibility after conversion
- Opportunity to support a major streaming platform
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