Account Manager (Client Success) - Full-Time, Hybrid (San Francisco, CA)

About the Role

We’re seeking a proactive, relationship-focused Account Manager to oversee client accounts, strengthen customer satisfaction, and support business growth. In this role, you’ll serve as a trusted point of contact, collaborate with internal teams, and help ensure clients receive responsive, high-quality service.

Responsibilities

• Develop and maintain long-term client relationships
• Manage day-to-day account needs, responding to inquiries and requests
• Partner with internal teams to support smooth delivery and execution
• Track account performance and identify opportunities to expand
• Create account updates, reports, and presentations for stakeholders
• Help onboard new clients and maintain accurate account records
• Investigate and resolve client concerns with practical solutions
• Support client retention efforts and contribute to business development

Requirements

• Proven experience in account management, customer success, or a client-facing role
• Strong communication and relationship-building skills
• Ability to coordinate across teams and manage multiple priorities
• Comfort with reporting on account performance and progress
• Customer-focused mindset with a proactive approach to problem-solving

Benefits

• Opportunity to grow client relationships and influence account outcomes
• Collaborative environment working with internal teams
• Role focused on customer satisfaction and long-term retention