Administrative Assistant (Permit Research & Submissions) | Operations Support | Hybrid

About the Role

We’re seeking a highly organized and detail-oriented Administrative Assistant to support our U.S.-based Operations team. In this role, you’ll manage the permit research and submission workflow from start to finish—ensuring accuracy, clear communication, and timely progress for each customer project.

This is not a general administrative or data entry position. Success depends on independent judgment, strong English communication, and the ability to handle government-related steps with precision.

Responsibilities

• Research permit requirements using internal databases, AI tools, and official government resources
• Contact U.S. government offices by phone and email to confirm requirements and next steps
• Coordinate with customers to gather needed information and keep them informed
• Prepare and submit permit applications on behalf of customers
• Track each project through completion and maintain clear status updates

Requirements

• Exceptional attention to detail and accuracy
• Strong written and verbal communication skills in English
• Ability to work independently and exercise sound judgment
• Comfort researching requirements across multiple sources
• Reliable organization and follow-through in a process-driven role

Benefits

• Opportunity to work closely with U.S.-based Operations Leads
• Meaningful work supporting customers through real-world permitting processes