Administrative Assistant (Permit Research & Submissions) | Full-Time | Onsite

About the Role

We’re seeking a highly organized Administrative Assistant to support our operations team by managing the permit research and submission process from start to finish. This role is focused on accurate, customer-facing coordination with U.S.-based Operations Leads and direct communication with government offices on behalf of customers.

Responsibilities

• Research permit requirements using internal databases, AI tools, and official government resources
• Place outbound calls to U.S. government offices to confirm requirements, timelines, and submission details
• Coordinate with customers to gather needed information and documentation
• Submit permit applications and manage supporting materials through completion
• Track projects end-to-end, ensuring updates and next steps are communicated clearly

Requirements

• Exceptional attention to detail and accuracy
• Strong written and verbal communication skills in English
• Ability to exercise independent judgment while following process and compliance expectations
• Comfort working directly with Operations Leads and coordinating with external stakeholders
• Experience in administrative support with a focus on research, documentation, and submissions (not general data entry)

Benefits

• Supportive team environment focused on quality and accountability
• Opportunity to develop expertise in permit research and application workflows