Clinical Assistant (Telephone Triage) - Hybrid

About the Role

As a Clinical Assistant for telephone triage, you’ll help patients safely and efficiently when they call the clinic for medical guidance or medication refill requests. This is a hybrid role supported during clinic hours.

Responsibilities

• Answer patient health questions by phone and in person during clinic hours
• Assess urgency and severity of patient concerns and prioritize appropriately
• Escalate urgent or emergent issues to the provider and clinical team right away
• Accurately document every patient interaction in the electronic medical record
• Follow the medication refill protocol and assist with renewing medications per clinic guidelines

Requirements

• Comfort communicating with patients and gathering relevant health information
• Ability to recognize red-flag symptoms and follow escalation procedures
• Strong documentation skills and attention to detail in an electronic medical record
• Reliable, professional presence during clinic hours

Benefits

• Hybrid schedule during clinic hours
• Opportunity to support patient care through timely triage and coordination