Skills
Customer Success
Account Management
Healthcare Operations
About the Role
Plenful is building AI-powered automation to help pharmacies reduce administrative work, improve compliance, and accelerate patient care. As a Customer Experience Account Manager, you’ll partner with healthcare customers to ensure they get measurable value from our platform across pharmacy workflows.
Responsibilities
- Own the customer experience for assigned accounts, building strong relationships and long-term trust
- Help customers drive successful outcomes across intake authorization, 340B program optimization, and revenue reconciliation
- Identify opportunities to improve adoption, engagement, and workflow performance
- Collaborate with internal teams to resolve issues and share customer feedback that improves the product
- Track account health and communicate progress clearly to stakeholders
Requirements
- Experience in customer success, account management, or customer experience (healthcare preferred)
- Strong understanding of customer lifecycle management and value-based outcomes
- Excellent communication skills with the ability to manage multiple priorities
- Comfort working cross-functionally with product and operations teams
Benefits
- Work with an AI technology team focused on real-world healthcare impact
- Opportunity to support enterprise customers and help improve pharmacy workflows
- Join a mission-driven organization trusted by 95+ leading healthcare organizations
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