Customer Service Chat Representative (Entry-Level) | Remote

About the Role

CareStream Advisory Group is looking for a Customer Service Chat Representative to support healthcare professionals. In this role, you’ll help users resolve questions quickly, provide friendly guidance, and ensure a smooth experience through chat support.

Responsibilities

• Respond to customer inquiries through chat in a timely and professional manner
• Provide accurate information and troubleshoot common issues
• Document conversations and update records to maintain quality and accountability
• Escalate complex cases to the appropriate team when needed
• Maintain a customer-focused approach while meeting support expectations

Requirements

• Strong written communication skills and a helpful, empathetic tone
• Comfort using web tools and customer support systems
• Ability to multitask and manage multiple chat conversations
• Basic problem-solving skills and attention to detail

Benefits

• Opportunity to support healthcare professionals with meaningful impact
• Supportive team environment and training for success