Senior Customer Service Operations Representative (Account Management) - Full-Time Remote/Hybrid

About the Role

Cardinal Health is seeking a Senior Customer Service Operations Representative to deliver outstanding customer support while managing customer accounts. In this role, you’ll help ensure smooth contract administration, accurate order fulfillment, and timely resolution of customer issues—while also providing sales support to field representatives.

Responsibilities

• Manage assigned customer accounts and provide high-quality customer service
• Support contract administration to ensure customer requirements are met
• Coordinate timely order fulfillment and monitor order status as needed
• Track demand, backorders, and related operational impacts
• Handle complaint and incident reporting, including appropriate follow-up
• Provide sales support to field sales representatives to help drive customer outcomes
• Support post-sales issue resolution and escalation when necessary

Requirements

• Experience in customer service operations, account management, or customer support
• Strong problem-solving skills and attention to detail
• Ability to manage multiple priorities while maintaining service quality
• Comfort working with order processing and customer issue workflows
• Professional communication skills for customers and internal teams

Benefits

• Opportunity to work with a mission-driven healthcare organization
• Supportive team environment focused on customer outcomes
• Growth potential through expanded operational and account responsibilities