Skills
Customer Service
Member Support
Communication
About the Role
Sidecar Health is on a mission to make healthcare more affordable, accessible, and transparent for everyone. Our Member Care team plays a central role in supporting members throughout their healthcare journeys, and we’re looking to grow our team with a part-time Customer Service Representative.
Responsibilities
- Assist members with questions and concerns related to their healthcare coverage
- Provide accurate, timely support while maintaining a high standard of service
- Document member interactions and follow up as needed
- Collaborate with internal teams to help resolve issues efficiently
Requirements
- Previous customer service experience (healthcare or insurance experience a plus)
- Strong communication skills with a customer-first mindset
- Comfort working in a fast-paced environment and handling multiple requests
- Ability to learn and use member-facing tools and systems
Benefits
- Opportunity to help improve the healthcare system in the United States
- Supportive team environment focused on member outcomes
- Part-time schedule with meaningful impact
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