Skills
Customer service
Order discrepancy resolution
Returns and credits/debits management
About the Role
Join our team as a Customer Service Representative in Operations, where you’ll be the primary contact for customer questions, order support, and issue resolution. You’ll help ensure customers receive timely, accurate, and professional responses while supporting smooth day-to-day operations.
Responsibilities
- Serve as the key liaison for customer inquiries, including order discrepancies and product/service concerns
- Resolve issues related to returns, shortages, overages, credits, debits, and related transactions
- Investigate and coordinate with internal teams (Warehouse, Logistics, Quality Assurance, Finance, and Commercial Operations) to address root causes
- Apply company policies, regulatory requirements, and contractual obligations to ensure compliant outcomes
- Manage multiple priorities while meeting service level expectations
Requirements
- Proven customer service experience with strong problem-solving and follow-through
- High attention to detail and the ability to handle transactional information accurately
- Excellent communication skills and customer-focused empathy
- Ability to collaborate across teams to investigate and resolve complex issues
Benefits
- Opportunity to support operational excellence through customer-first service
- Collaborative environment with cross-functional partners
- Career growth potential within customer operations
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