Skills
Customer Support
Troubleshooting
Technical Communication
About the Role
Join Rippling’s Customer Support team and help ensure customers get a smooth experience with our Finance, HR, and IT platform. In this role, you’ll guide customers through questions and technical issues related to Spend, delivering fast, accurate support across time zones.
Responsibilities
- Respond to customer inquiries and troubleshoot issues with clarity and empathy
- Provide expert guidance on Spend-related workflows and platform features
- Resolve technical challenges or route them appropriately to the right team
- Document customer interactions and contribute to knowledge base improvements
- Collaborate with teammates to share learnings and improve support processes
Requirements
- Strong customer support skills with a focus on problem-solving
- Comfort working with technical products and learning new systems quickly
- Excellent communication skills for explaining solutions clearly
- Ability to support customers across different time zones
Benefits
- Training and development opportunities to support continuous growth
- A collaborative, customer-first team environment
- Opportunity to improve customer satisfaction through ongoing process enhancements
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