Customer Service Representative (CSR) - Entry-Level - Onsite

About the Role

We’re hiring a Customer Service Representative (CSR) to be the friendly first point of contact for our customers. You’ll support customers, troubleshoot concerns, and help deliver service experiences that feel fast, helpful, and professional.

Responsibilities

• Answer customer questions through phone, email, live chat, and other support channels
• Provide accurate information and guidance to help customers resolve issues
• Investigate problems, identify solutions, and follow through to completion
• Maintain a positive, empathetic attitude while working in a fast-paced environment
• Document customer interactions and updates as needed

Requirements

• Strong communication skills with a customer-first mindset
• Ability to handle inquiries professionally, with empathy and efficiency
• Detail-oriented problem-solving skills
• Comfort working across multiple support channels

Benefits

• Opportunity to build valuable customer service experience
• Supportive team environment focused on customer satisfaction