Skills
Customer support troubleshooting
Technical issue diagnosis
Product enablement
About the Role
ZoomInfo is seeking a Customer Solutions Analyst II to join our Client Services team. In this role, you’ll build strong product expertise across the ZoomInfo suite while staying broadly informed on go-to-market (GTM) tools and real-world use cases. You’ll act as a go-to technical resource for customers and internal partners, helping drive fast, high-quality resolutions.
Responsibilities
- Independently diagnose complex customer issues and guide troubleshooting to resolution
- Own end-to-end resolution and ensure timely, accurate outcomes
- Proactively create tools and enablement resources to improve performance across the support organization
- Develop deep expertise in ZoomInfo products while maintaining fluency across related GTM offerings
- Collaborate with customers and colleagues to translate technical findings into actionable next steps
Requirements
- Experience supporting or troubleshooting technical/customer-facing systems
- Strong analytical skills with the ability to investigate and resolve complex problems
- Comfort working independently while owning outcomes end-to-end
- Ability to learn and apply product knowledge quickly across a suite of tools
- Strong communication skills for partnering with customers and internal teams
Benefits
- High-impact role with significant ownership and growth opportunities
- Supportive, fast-moving team culture focused on continuous improvement
- Tools and enablement to help you do your best work
This job was curated and enriched by FindJobHere to help your search. Apply on the original website: zoominfo.com.
Learn how it works.