Skills
Customer Success
SaaS onboarding
Customer communication
About the Role
Join LCPtracker as a Customer Success Manager I, where you’ll be the primary point of contact for assigned customers. In this role, you’ll help guide customers through onboarding and ongoing usage of our cloud-based SaaS platform for labor compliance in public works construction.
Responsibilities
- Serve as the main day-to-day contact for assigned customers
- Support new customer onboarding and help drive successful adoption of the platform
- Partner with internal teams to ensure customers get timely answers and solutions
- Monitor customer needs and help identify opportunities to improve outcomes
- Maintain clear communication and documentation throughout the customer lifecycle
Requirements
- Strong customer communication skills and a service-oriented mindset
- Comfort working with SaaS tools and learning new systems quickly
- Ability to manage multiple customer requests with attention to detail
- Basic understanding of customer success concepts (onboarding, retention, adoption)
Benefits
- Work with a mission-driven company supporting labor compliance for public works projects
- Opportunity to grow in a customer-focused SaaS environment
- Be part of a team recognized as a “Best Places to Work” winner
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