Skills
Customer Success
Account Management
Stakeholder Management
About the Role
ITMC is looking for a Customer Success Manager to manage and grow a portfolio of existing SLED accounts. You’ll build trusted relationships with public sector customers, help drive retention, and uncover expansion opportunities by ensuring customers get maximum value from their technology investments.
Responsibilities
- Own a portfolio of existing SLED customer accounts and act as the primary point of contact.
- Build strong partnerships with IT leaders, administrators, procurement teams, and other key stakeholders.
- Lead regular customer business reviews and align outcomes to customer goals.
- Identify expansion opportunities and coordinate with internal teams to support growth.
- Collaborate cross-functionally with Sales, Engineering, Operations, and leadership to deliver customer success.
Requirements
- Proven experience in customer success, account management, or a similar client-facing role.
- Strong consultative communication skills and the ability to manage stakeholders.
- Experience supporting retention efforts and identifying growth opportunities.
- Familiarity with SLED or public sector customer environments is a plus.
Benefits
- Opportunity to make a direct impact on mission-critical public sector technology outcomes.
- Collaborative environment working closely with cross-functional teams.
- Career growth potential within a customer-focused organization.
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